DAVAO CITY, Dec. 2 (PNA) –- To improve the level of service in terms of responding to any power interruption related concerns, the Davao Light and Power Company launched its second text messaging service.
Ross Luga, assistance vice president for corporate communications, said this new innovation called ASKDLPC OUTAGE is designed to provide information of an ongoing power interruption through Short Message Service (SMS).
Luga said this is unlike before when inquiring and reporting about a power interruption took a longer route to have access to a land line telephone.
“Now, one can pull information about a service interruption incident more conveniently through text,” he said.
He said to avail this service, customers just have to text ASKDLPC(space)OUTAGE(space)any of the following information: a) 10-digit Davao Light account ID; b)7-digit number of the nearest pole; or c) the customer’s specific address which includes the house number, name of street, name of subdivision or village, name of barangay and city.
Next, send to either numbers: 391-3572 – for SMART, Talk ‘n Text and Red Mobile subscribers or 0922-9993572 – for Sun Cellular, Globe and TM subscribers.
Regular text messaging rates apply at P1 only for every text message sent and the response is on the account of Davao Light.
“With this new service, customers can get information of an ongoing power interruption anytime and anywhere through text.
“We also encourage our customers to provide the necessary details when using this facility so that our emergency crew will be able to respond to their report immediately,” Luga said.
Last year, Davao Light also launched its first text messaging facility, the ASKDLPC BILL, which allows customers to inquire about their bill through text. (PNA)